Wild Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit, register with or use Wild Casino. Please read them carefully before creating an account or participating in any game. By using the website, you acknowledge that you have read and understood these terms and agree to follow them, together with any specific rules displayed for a particular product, promotion or service.

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1. General terms and account eligibility

These Terms & Conditions form an agreement between you and the operator of Wild Casino. They apply to the website, mobile services, games, account functions, payment services and other features made available through Wild Casino. Additional terms may apply to particular games, promotions, tournaments or services. If an additional term conflicts with these Terms & Conditions, the additional term will generally apply to the specific activity to which it relates.

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Wild Casino is intended for people who are legally permitted to access online gambling services in their location. You must be at least 18 years old, or any higher minimum age required by law where you live. You must not use the website if online gambling is unlawful for you, if you are located in a restricted jurisdiction, or if you are prohibited from gambling for any other legal or personal reason. It is your responsibility to check the laws that apply to you before using the service.

You must provide accurate, current and complete information when registering or using your account.
You must keep your personal details updated and tell Wild Casino if information supplied during registration changes.
You may only create and use an account for yourself, unless Wild Casino has expressly agreed otherwise in writing.
You must not create accounts for another person, operate an account on behalf of someone else or allow another person to use your account.
You must not use the website for unlawful activity, fraud, money laundering, financial crime or any purpose unrelated to the services offered.
You must comply with all applicable laws, these Terms & Conditions and any instructions shown on the website.

A registration request may be accepted, declined or placed on hold at the operator's discretion, subject to applicable law. Account registration does not guarantee access to every product or feature. Availability may depend on your location, verification status, technical circumstances and the rules applying to a particular service.

Account security and verification

You are responsible for protecting your username, password, security codes and other account information. Do not share these details with another person. You should contact Wild Casino through the support options available on the website as soon as possible if you believe that your account has been accessed without permission, your login information has been lost or your account activity appears unusual. You may be responsible for activity carried out through your account before the operator is notified, except where applicable law provides otherwise.

Wild Casino may ask you to verify your identity, age, address, payment method, source of funds or other information. Verification can take place when an account is opened, before a transaction is completed, during a review or at another time considered necessary. You must provide documents that are genuine, readable and current. If requested information is not supplied, cannot be verified or appears inconsistent, access to some or all account functions may be restricted until the review is complete.

2. Games, deposits and withdrawals

You should only participate in games when you understand how they work, the applicable rules and the financial risk involved. Game results are determined by the systems and procedures used for the relevant game. Subject to applicable law, decisions concerning the recording and settlement of game activity will be based on the operator's records. If a technical error, display error or other malfunction affects a game or transaction, Wild Casino may correct the error and take reasonable steps to restore the position that would have applied without the error.

You must check the details of a wager, transaction or other instruction before confirming it. Once accepted, an instruction may not be cancelled unless cancellation is required by law or the relevant service expressly permits it. Wild Casino may refuse, void, limit or review an activity where there is a technical issue, suspected misuse, irregular behaviour, a breach of these terms or another legitimate reason.

Payments and account balances

Deposits must be made using a payment method that you are authorised to use. You must not use a payment method belonging to another person without prior approval. The name and other details associated with a payment method may need to match the verified account information. Payment providers can apply their own terms, processing arrangements, fees or security checks, and Wild Casino is not responsible for matters outside its reasonable control.

The available payment methods, currencies, minimum or maximum transaction amounts and other transaction conditions may be shown on the website and may change from time to time. A deposit may be delayed, rejected, reversed or held for review where required by a payment provider, fraud prevention process, identity check or legal obligation. You should not deposit more than you can afford to lose, and you should consider your total gambling budget before transferring funds.

Withdrawal requests may be subject to account verification, checks on the original payment method, applicable game rules and legal requirements. Wild Casino may ask for further information before processing a withdrawal. Funds may be returned to an eligible payment method or handled in another way permitted by the relevant payment arrangements. Any display of a balance does not remove the operator's right to correct a clear error, reverse an unauthorised transaction or investigate suspected fraud.

You must not use the account as a bank account, payment collection service or means of transferring funds to another person. If Wild Casino reasonably believes that funds are connected with fraud, unlawful conduct, a payment dispute, an account breach or other prohibited activity, it may delay, restrict or withhold the relevant transaction while making appropriate enquiries, subject to applicable law.

Promotions and special offers

Promotions, bonuses and special offers are subject to their own terms. Those terms may include eligibility requirements, time limits, contribution rules, game restrictions, account conditions, withdrawal conditions and other limitations. You should read the complete promotional terms before opting in or making a qualifying transaction. Unless expressly stated otherwise, Wild Casino may withdraw, amend or refuse a promotion where permitted by law, including where it identifies abuse, error or conduct designed to obtain an unfair advantage.

3. Responsible gambling and prohibited conduct

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. You should set a budget before playing, keep track of the time and money you spend, and never gamble with money needed for rent, bills, food or other essential expenses. Do not chase losses, borrow money to gamble or continue playing because you believe a win is due. Game outcomes are uncertain, and previous results do not guarantee future results.

Only gamble when you are in a suitable state of mind and can make clear decisions.
Set personal spending and time limits and stop when those limits are reached.
Take regular breaks and avoid gambling when tired, upset or under the influence of alcohol or other substances.
Consider using account limits, activity controls, time reminders or self-exclusion tools where these are available.
Ask for help if gambling is causing stress, financial difficulty, conflict or problems with work, study or daily life.
Never allow a child or another person to use your account or payment method.

Wild Casino may provide tools and information intended to help players manage their gambling. These may include deposit limits, loss or wagering limits, session reminders, account breaks and self-exclusion. The availability, operation and duration of a tool may be explained on the website when you select it. You should choose limits carefully because a limit may not take effect immediately in every circumstance, and technical or processing delays may occur.

A self-exclusion request is an important decision to stop gambling. During self-exclusion, you must not attempt to open another account, use another person's account or find a way around the restriction. Wild Casino may close or restrict accounts that appear to have been created or used to avoid a responsible gambling measure. You can seek independent support from an appropriate Australian gambling help service if gambling is difficult to control.

Unacceptable use

You must not interfere with the website, use automated tools without permission, exploit a software fault, manipulate game functionality or attempt to bypass security controls. You must not upload malicious code, scrape restricted data, reverse engineer the service or carry out activity that could damage the website or affect other players. Collusion, cheating, account sharing, bonus abuse, identity misuse, payment fraud and attempts to manipulate outcomes are prohibited.

If Wild Casino reasonably believes that you have breached these terms, acted dishonestly, misused a promotion, provided false information or engaged in prohibited conduct, it may investigate and take proportionate action. This may include refusing a transaction, cancelling affected activity, removing promotional benefits, limiting account functions, suspending an account or closing an account. Any action will be taken subject to applicable law and any rights you may have.

4. Website use, privacy and changes

The website and its content are provided for personal, lawful use. Text, graphics, logos, software, layouts and other materials may belong to Wild Casino or its third-party suppliers and are protected by applicable intellectual property laws. You may view and use the website for its intended purpose, but you must not copy, publish, sell, modify, distribute or commercially exploit website content without permission.

Wild Casino aims to keep the website available and accurate, but uninterrupted access cannot be guaranteed. Access may be suspended or limited for maintenance, updates, security reasons, technical problems, supplier issues, network failures, events outside reasonable control or other operational reasons. You are responsible for having a suitable device, internet connection, software and security arrangements for accessing the website.

Information on the website is provided in good faith and may be updated without notice. To the extent permitted by law, Wild Casino does not guarantee that every page, price, balance, result, game description or other content will always be complete, current or free from error. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

Privacy and communications

Personal information is handled in accordance with the Wild Casino Privacy Policy. The Privacy Policy explains the types of information that may be collected, why information is used, how it may be shared, how it is protected and how you can make a privacy enquiry. By using the service, you acknowledge that personal information may need to be processed for account administration, identity verification, payments, fraud prevention, responsible gambling, legal compliance and customer support.

You may receive service messages about your account, transactions, security, verification or important changes. Marketing communications are handled in accordance with applicable law and may include an unsubscribe or preference option where required. You should keep your contact information current so that important account information can reach you.

Suspension, closure and changes

You may stop using Wild Casino and request account closure through the support process available on the website. Account closure does not automatically cancel obligations that arose before closure, including obligations connected with transactions, investigations, disputes or legal compliance. Wild Casino may suspend or close an account where required by law, where verification cannot be completed, where the account is inactive or where there is a suspected breach of these terms or a risk to the service or its users.

These Terms & Conditions may be changed from time to time to reflect legal, regulatory, technical, operational or product changes. The latest version will be made available on the website, with the effective date or other notice where appropriate. You should review the terms regularly. Continuing to use Wild Casino after an updated version becomes effective indicates acceptance of the revised terms, except where applicable law requires a different process.

If you have a question, complaint or concern about these Terms & Conditions, use the customer support or complaints process made available through the Wild Casino website. We will handle enquiries in accordance with applicable requirements. If a provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. The governing law and dispute arrangements applicable to your use of Wild Casino will be those required or permitted by the relevant jurisdiction.